14:30 - 16:00 Uhr
Part 1 - Root Cause Analysis Foundations
Alon Linetzki, Best Testing
In many cases, we pick solutions to problems without sufficient analysis. This results in implementing a cover-up of the symptom rather than a solution to the ‘real problem underneath’. When this is done, the problem will most likely to surface again in one disguise or another, and we may mishandle it, just as we mishandled it initially.
Getting into the bottom of problems, is the right way to both save money (from things to happen again in the future) and to solve the problem (which we are facing now).
In this short workshop, Alon Linetzki describes and identifies a few root cause analysis techniques that are widely used in the industry (embedded and pure software), gives examples on how to use them, and (if time permits) run an exercise to demonstrate how to implement at least one of them and discuss how to connect these to our day to day testing context. Alon illustrates this method with data from experience in real life projects.
- Which common root cause analysis models/techniques are widely used (not necessarily in testing)
- How to use these techniques in our day to day testing work
- How to use the root cause analysis techniques and results as an effective tool for recommending prevention and corrective actions in the organization (bonus)
Through presentation, discussion, debate, brainstorming and questioning, we shall go through terminology and methodology concepts and methods to learn how to analyze underlying problems, and root causes.
Alon Linetzki, has been a professional developer, tester, quality assurance engineer and manager & a coach in the development, testing and QA domains for the last 30 years. He is a popular speaker in international conferences worldwide. He is co-founded ISTQB® in Israel (2004), leads the ISTQB® Partner Program and has established the Sigist in Israel - Israeli testing forum (2000). He is one of the authors for the ISTQB® Agile Tester certification, and serves as the ITCB Vice President and marketing director. Alon is also asked from time to time, to speak on quality and testing related topics, at the Beer-Sheva University, Industrial Engineering department.